Refund Policy

Thank you for using Refer & Earn. This Refund Policy outlines our policies and procedures regarding refunds for our services and any premium features we may offer.

1. Free Services

The basic Refer & Earn platform is provided free of charge. As such, we do not provide refunds for the free use of our platform.

2. Premium Services

For any premium services or features that require payment, the following refund policy applies:

2.1 Subscription Services

If you have subscribed to a premium plan:

• You may cancel your subscription at any time through your account settings or by contacting our support team.
• Cancellation will take effect at the end of your current billing cycle.
• We do not provide partial refunds for unused portions of your subscription period.
• If you cancel within the first 14 days of your initial subscription (the "Cooling-off Period"), you may request a full refund.

2.2 One-Time Purchases

For one-time purchases of premium features or services:

• We offer a 14-day money-back guarantee from the date of purchase.
• To request a refund within this period, please contact our support team with your purchase details.
• After the 14-day period, refunds are generally not provided unless required by law.

3. Exceptions

We reserve the right to deny refund requests in the following circumstances:

• If we detect fraudulent activity or abuse of our refund policy.
• If you have violated our Terms of Service.
• If you have already received a significant benefit from the premium service.
• If the request is made after the eligible refund period has expired.

4. Referral Commissions and Earnings

Please note that this refund policy does not apply to referral commissions or earnings. The payment and reversal of commissions are governed by:

• The specific terms of each referral program you participate in.
• Our Terms of Service regarding referral activities.
• The policies of the third-party merchants whose products or services you refer.

If a referred customer receives a refund or cancels their purchase, the associated commission may be reversed according to the terms of the specific referral program.

5. Processing of Refunds

When a refund is approved:

• Refunds will be processed using the same payment method used for the original purchase.
• Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.
• Any applicable taxes and fees may be deducted from the refund amount if required by law.

6. How to Request a Refund

To request a refund:

1. Log in to your account and navigate to the Billing section.
2. Select the subscription or purchase you wish to cancel or refund.
3. Follow the cancellation or refund request process.
4. Alternatively, contact our support team at support@referandearn.com with your request.

Please include the following information in your refund request:

• Your account email address
• Date of purchase
• Description of the service purchased
• Reason for requesting a refund
• Transaction ID or receipt number (if available)

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any changes.

8. Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: billing@referandearn.com
Address: 123 Referral Street, Suite 456, San Francisco, CA 94105